Returns & Exchanges

At Stateside Brands, we take pride in the quality of our gourmet food products and want you to be completely satisfied with every purchase. Due to the perishable nature of our items, we offer a 30-day satisfaction guarantee for replacements or refunds on any damaged or unsatisfactory orders.

1

Contact Support

Email our customer care team within 30 days of delivery with your order number and a brief explanation of the issue.

2

Provide Documentation

For quality assurance purposes, please attach clear photos of the product and packaging if you received damaged or incorrect items.

3

Review Process

Our team will review your request within 48 hours to determine eligibility for a full refund or a complimentary replacement shipment.

4

Resolution

Once approved, refunds are processed back to your original payment method within 5-7 business days, or your replacement order will be dispatched immediately.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing